Because ebooks are digital products, refunds are handled carefully to prevent misuse while still protecting customers.
- If you purchased the wrong ebook or experienced a technical delivery issue, contact support as soon as possible.
- Refund requests are reviewed case by case.
- If the ebook cannot be delivered or the payment was duplicated, a refund may be issued.
- Refunds may be declined after successful delivery if the digital product has already been accessed or downloaded.
- Approved refunds are processed through the original payment method when possible.